I’ve been there. That infuriating moment when you’re ready to dive into your day, only to be met with the infamous Windows Hello “Something went wrong” error. It’s like being locked out of your own digital castle. Trust me, I know the frustration. After countless attempts, I finally managed to crack the code and regain access to my PC without resorting to the dreaded password. So, if you’re facing this pesky issue, don’t despair. Let’s work together to fix it.

Method 1: Check for Windows updates

Keeping your system updated is crucial as it ensures that you have the latest security patches, bug fixes, and driver updates. Microsoft often releases updates to address issues like the Windows Hello ‘Something went wrong’ error. 

Updating can solve the problem if it’s related to a known bug or compatibility issue that has been patched. This proactive approach to system maintenance can provide you with a sense of security and keep you informed about the latest developments.

1. Open Settings by pressing Windows + I.

2. Navigate to Update & Security.

3. Click on Check for updates and install any available updates.

Also read: How to turn off automatic updates on Windows 11.

Method 2: Re-enable biometrics in Group Policy

Re-enabling biometrics in Group Policy is a straightforward process that can sometimes be misconfigured or disabled, preventing Windows Hello from functioning properly. This method ensures that the necessary permissions are in place for the system to use biometric data like fingerprints or facial recognition. 

By following these simple steps, you can often fix the Windows Hello ‘Something went wrong’ error, which can reassure you and boost your confidence in your technical abilities.

1. Press Windows + R to open the Run dialog box.

2. Type gpedit.msc and hit Enter to open the Group Policy Editor.

3. Navigate to Computer Configuration, select Administrative Templates, choose Windows Components, click Biometrics.

4. Double-click on Allow the use of biometrics and set it to Enabled.

5. Do the same for Allow users to log on using biometrics.

After adjusting these settings, restart your computer to see if this helps fix Windows Hello “Something went wrong” error.

Also read: How to format Hard Drive and SSD in Windows 11

Method 3: Reset Windows Hello fingerprint and face recognition

Sometimes, the biometric data can become corrupted or desynchronized with your profile. By removing and then re-adding your fingerprints or face data, you’re essentially giving the system a fresh start. This can help resolve any inconsistencies or errors in the biometric data, thereby fixing the Windows Hello “Something went wrong” error.

1. Open the Settings app.

2. Go to Accounts and select Sign-in options.

3. Under Fingerprint or Face Recognition, click on Remove.

Set up your fingerprint or face recognition again by clicking on Set up and following the on-screen instructions.

Also read: How to increase laptop battery life on Windows 10 and 11.

Method 4: Run the Windows Hello troubleshooter

The Windows Hello troubleshooter is a powerful tool designed to identify common problems with biometric sign-in and offer solutions. It scans your system for potential issues, such as incorrect settings or driver problems, and tries to resolve them automatically.

This is a quick and easy way to fix Windows Hello ‘Something went wrong’ error without diving into more complicated fixes. By using this method, you can feel relieved and hopeful that the issue will be resolved.

1. Launch Settings, navigate to Update & Security, and select Troubleshoot.

2. Click on Additional troubleshooters.

3. Select Windows Hello and run the troubleshooter.

4. Let Windows do its thing and see if it resolves the issue.

Also read: How to fix Getting Windows ready stuck in Windows 10 and 11.

Method 5: Reinstall biometric drivers

Biometric devices rely on specific drivers to communicate with your computer. If these drivers become outdated or corrupted, Windows Hello might stop working. 

Uninstalling and reinstalling the drivers, you ensure that your biometric hardware has the latest, bug-free drivers. This can directly address and fix Windows Hello “Something went wrong” error caused by driver issues.

1. Press Windows + X and select Device Manager.

2. Expand the Biometric devices section.

3. Right-click on your biometric device (like a fingerprint reader) and select Uninstall device.

4. Restart your computer. Windows should automatically reinstall the drivers.

Also read: How to fix Windows 11 Green Screen of Death.

Method 6: Check for TPM issues

The Trusted Platform Module (TPM) is a hardware component used to enhance security, including biometrics. It stores sensitive information, such as biometric data, in a secure environment.

If the TPM isn’t functioning correctly, it can prevent Windows Hello from verifying your identity. By checking and resolving TPM issues, you’re ensuring that all security components are in place, which is crucial for resolving the Windows Hello ‘Something went wrong’ error.

1. Press Windows + R, type tpm.msc, and hit Enter.

2. In the TPM Management window, check the status under Status. It should say, “The TPM is ready for use.”

3. If there are issues, you may need to update or enable your TPM firmware in your BIOS settings.

Also read: How to disable Copilot in Windows 11.

Method 7: Modify registry settings

Sometimes, incorrect registry settings can block biometric features. Modifying these settings can re-enable functionality that has been inadvertently disabled. This method can directly tackle underlying configuration issues, providing a more technical fix for the Windows Hello “Something went wrong” error.

Warning: This method involves editing the registry, which can be risky. Proceed with caution.

1. Press Windows + R, type regedit, and hit Enter.

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics.

3. Ensure the Enabled key is set to 1.

Also read: How to remove recycle bin from desktop.

Method 8: Reset the PC

Resetting your PC essentially gives you a clean slate by reinstalling Windows. This can resolve deeply rooted issues that none of the other methods could fix, including software conflicts, corrupted system files, and other persistent problems.

While it’s a bit of a last resort, this method can effectively fix the Windows Hello ‘Something went wrong’ error by eliminating the source of the problem and providing a fresh start for your system.

1. Open Settings on your  device.

2. Go to Update & Security and choose Recovery.

3. Under Reset this PC, click on Get started.

4. Choose whether to keep your files or remove everything, then follow the on-screen instructions.

Also read: How to fix overheating on a Windows laptop.

Windows back online!

Dealing with tech glitches can be a real pain, but we’ve covered all the bases to help you fix Windows Hello “Something went wrong” error. Whether it’s a simple update or a more involved driver reinstall, one of these methods should do the trick.

Remember, sometimes it’s just a tiny tweak that makes all the difference. If you’ve tried everything and the issue persists, it might be time to contact Microsoft support. Let’s keep our fingers crossed that one of these fixes has you back to your usual smooth sign-in routine!